DoorDash Warns Customers That No Tips May Experience Delays
This week, DoorDash introduced a new feature in its app, notifying customers that orders lacking a tip might experience extended delivery times. The Verge has confirmed that if you input a $0 tip while placing your order on the DoorDash app, a warning message will appear, suggesting you add a tip or proceed without one.
The alert message states, “Orders with no tip might take longer to get delivered — are you sure you want to continue? Dashers can pick and choose which orders they want to do. Orders that take longer to be accepted by Dashers tend to result in slower delivery.”
Pre-tipping on DoorDash.
This action seems to be DoorDash’s attempt to inform customers that drivers are more likely to prioritize orders with better earnings potential. If they don’t see a tip, they may opt not to take the order. DoorDash has informed FOX Business that it is testing this alert with select U.S. customers and closely evaluating the pilot program’s results and feedback. Rosenberg told the outlet, “This reminder screen is something that we’re currently testing to help create the best possible experience for all members of our community.”
For some, pre-tipping might be a relatively new concept. It’s entirely possible that you plan to tip your DoorDasher in cash or intend to give a generous tip when the driver arrives with your order, which you can still do through the DoorDash app after delivery.
In 2019, DoorDash revised its payment structure to eliminate the “tipped wage” approach and now offers a base rate with 100 percent of tips going to drivers. However, orders without tips may be less appealing to drivers.
The New York Times, the previous payment structure for DoorDash worked in such a way that if a driver was guaranteed a base rate of $6.85 for an order and the customer tipped $3, the driver still received $6.85. Now, orders without tips will be displayed at that base rate, which DoorDash states can range from $2 to $10, depending on factors like estimated time, distance, and the desirability of the order.