Fast Food Face Off: The Fastest and Slowest Drive-Thru

We've all been there. Waiting in a drive-thru line, wondering if it's going to be a smooth ride or a total mess. The small things that can make or break your experience at the drive-thru. A friendly staff and a quick order make us smile. But getting the wrong meal and a long wait when you're in a hurry can make for a bad experience.

QSR Magazine recently published its annual Drive-Thru Study, providing insights into the speed, accuracy, and friendliness of various fast-food chains' drive-thru service. To carry out this research, the food service industry magazine conducted 1,491 drive-thru visits in June and July of the current year. These visits were evenly distributed across breakfast, lunch, and dinner hours, encompassing fast-food chains nationwide. On average, they frequented ten chains and placed orders at approximately 165 restaurants, representing each chain.

According to their findings, Taco Bell secured the title of the fastest drive-thru for the third consecutive year. On average, customers received their orders in 278.84 seconds, nearly 30 seconds faster than Carl's Jr, the next quickest at 303.74 seconds. The top five included KFC (303.95 seconds), Arby's (319.64), and Dunkin' (321.10).

On the other hand, Chick-fil-A has the slowest drive-thru, with orders taking over seven minutes each (436.09 seconds). However, it's worth mentioning that Chick-fil-A also had the busiest drive-thru lines, with an average of 3.41 cars waiting for their orders, followed by McDonald's (2.01 cars), Wendy's (1.50), Taco Bell (0.96), Burger King (0.92), and Dunkin' (0.78).

Chick-fil-A excelled in customer service, earning a 91% friendliness rating. It's worth noting that 9% of their associates received a "neutral" rating when interacting with customers, and 0% were labeled as "not friendly." This makes Chick-fil-A the only chain with a perfect score in that category. Following closely in terms of friendliness were Hardee's and Taco Bell, both receiving a 79% friendliness rating, while Arby's and Carl's Jr were just behind with a 76% friendliness rating.

In terms of order accuracy, Chick-fil-A also claimed the top spot, with a 92% accuracy rate. Burger King followed closely at 90%, with McDonald's at 88%. Wendy's and KFC are both at 87%.

Interestingly, they found that order accuracy saw a 7% improvement when restaurants implemented an Order Confirmation Board, allowing customers to both view and confirm their orders with the staff. Additionally, when drive-thru speakers were loud and clear enough for customers to hear the restaurant staff's instructions, order accuracy experienced a boost of between 11% and 18%.

"While speed remains important, it may not be the ultimate king anymore," Phil Crawford, the chief technology officer at Carl’s Jr and Hardee's parent company, CKE Restaurants, told QSR Magazine. "With the introduction of new ordering technologies and menu items, speed might be compromised in favor of other aspects such as order accuracy or menu complexity. Still, reducing wait times continues to be a major focus for quick-service restaurants."

See the complete study breakdown here.

Ever catch yourself secretly craving those comfort foods from your childhood? Eating habits are a fundamental aspect of our daily lives, reflecting our culture, upbringing, and personal preferences. It's natural for children to have unique and sometimes unconventional eating habits. But it’s interesting to know that there are adults who proudly embrace eating like children. Gravitating towards what some might call "childish meals.” These people, unapologetically, opt for the comforting and familiar flavors of childhood, turning to dishes that might make a Michelin-star chef raise an eyebrow.

One reason adults may adopt childlike eating habits is the comfort of familiarity. Many of us have fond memories of childhood meals and snacks, and for some, replicating these flavors can provide a sense of nostalgia and security. Whether indulging in a favorite cereal or enjoying a classic peanut butter and jelly sandwich, these comfort foods can offer a brief escape from the complexities of adult life.

In times of stress or challenges, these dishes offer a sense of security and ease, like a cozy blanket for the palate. The preparation and consumption of childish meals are straightforward and hassle-free.

After a demanding day, adults may go for dishes that require minimal effort and decision-making. Adulting can be overwhelming at times, with its responsibilities, stressors, and expectations. Eating like a child can serve as a temporary escape from these pressures. It's a way to rebel against the constraints of adulthood, if only for a moment. In a world that often demands seriousness and discipline, indulging in playful and carefree eating can be a form of self-care.

Interestingly, eating like a child can also be a social activity. It might serve as a bonding experience among friends or family members, creating a shared sense of nostalgia. This behavior can be especially prevalent at themed parties, where adults gather to relive their childhoods through food and games.

Food preferences are highly subjective. Some adults simply enjoy the taste and texture of these childhood dishes, regardless of any deeper motivations. Personal taste plays a significant role in meal choices.

Dishes like peanut butter and jelly sandwiches, mac 'n' cheese, or chicken tenders offer comfort, memories, and a connection to the past. So, when you see someone enjoying their favorite childhood meal, remember it's more than just food. It’s a reminder that simple joys are often the best.

Take a look at these go-to meals for adults who eat like children.

Gooey, cheesy, and served with a side of warm nostalgia, mac 'n' cheese has an enduring appeal for many adults. Its simplicity and comfort make it a beloved choice among those who eat like children. Plus, it's easy to make or dump out of a box into a pot.

The classic combination of creamy peanut butter and sweet jelly or jam between two slices of bread is a timeless favorite. It's a simple pleasure that resonates with adults seeking a taste of their carefree days. A sweet and nutty symphony that satisfies the kid in you with refined taste.

Crispy chicken tenders paired with seasoned fries provide a satisfying and familiar meal. Their widespread availability makes them a reliable choice for those moments when you're not sure what to order. This childhood classic still holds a special place in the hearts (and palates) of adults who appreciate its uncomplicated goodness.

Sloppy Joe's are messy and fun to eat. An explosion of ground beef, onions, peppers, and a tangy tomato sauce that's so messy, you'll need a bib (or a sense of adventure). Enjoy it piled high on a fresh brioche bun, and embrace the chaos as you bite into this wild and wonderfully messy delight.

Many adults grew up eating cereal as a staple breakfast or snack. It brings back fond memories of childhood mornings and simple, carefree times. Cereal is incredibly convenient. It requires minimal preparation too. Just pour it into a bowl, add milk, and you're good to go. This makes it an attractive option for busy adults. And it comes in a wide range of flavors and types, from sugary classics to healthier options.

Mini pizza bagels often bring back fond memories of childhood lunches or after-school snacks. Many adults have a nostalgic attachment to them, making them a comforting choice. The combination of soft bagels, savory sauce, gooey cheese, and toppings provides a delightful mix of textures and flavors that appeal to a wide range of tastes.